User Agreement and Privacy Policy

1. General Provisions

1.1. This User Agreement and the Privacy Policy (hereinafter referred to as the "Agreement") is an official public document of the Limited Liability Company "Eychar" (OGRN 1207700150680, TIN 9715383044, KPP 771501001, legal address: 127562, Moscow, Khachaturyan street, 7 , sq. 130), which governs the relationship between HR Limited Liability Company (hereinafter referred to as the "Company") and the User, regardless of his status, determines the basic rights and obligations of the User in relation to the HELPRESOURCE Mobile Application, contains an indication of the User providing consent to the processing of his personal data, as well as other permissions required for the use by the User of the Application and its technical support by an authorized person, regulates relations for the collection, storage, distribution and protection of personal information.

In the part not regulated by this document, the participants in the indicated legal relations are guided by the norms of the current legislation of the Russian Federation.

Individual rights and obligations of the User are governed by the relevant agreements concluded by him with the help of the Application in one or another status of a party to the transaction.


1.2. In this document and the resulting or related relations between the Parties, the following terms and definitions apply:

a) HELPRESOURCE Mobile Application / Application - software available to the User through the Application Store in full compliance with this User Agreement and the Privacy Policy, which is an information application developed for mobile devices running Android and Apple iOS operating systems.

The intellectual property rights to the Application and its elements belong to the Company.

b) Platform - software and hardware integrated with the Company Website and the HELPRESOURCE mobile application, available for download and installation at the following addresses:

c) User - an adult capable natural person who has acceded to this Agreement and the Privacy Policy in his own interest or acting on behalf and in the interests of the legal entity he represents; as well as a legal entity, the details of which are entered in the Application in the status of the Customer of services/works (name, PSRN, TIN, legal address, brand).

d) Company Website / Website - an Internet site hosted in the domain , , and their subdomains.

e) User Agreement / Agreement - this document with all additions and changes.

f) Privacy Policy / Policy - this document with all additions and changes.


1.3. These User Agreement and the Privacy Policy in accordance with Part 2 of Article 437 of the Civil Code of the Russian Federation are a public offer - a proposal to conclude an accession agreement with the Company in accordance with Article 428 of the Civil Code of the Russian Federation, according to which the Company provides the User with free access to the Application on the terms of this document .


1.4. The User undertakes to familiarize himself with this document before starting to use the Application.

Installing the Application on the User's mobile device is an acceptance of these User Agreement and the Privacy Policy and confirmation of the User's consent to their terms, as well as confirmation of the User's consent to receive newsletters of informational and/or advertising content.

Access to the Application, use of the Application and / or performance of any other actions in the Application by the User means that the User accepts and undertakes to comply with all the terms of these Agreements and Policies.


1.5. By agreeing to the terms of these Agreements and the Policy, the User confirms his legal capacity and his legal capacity, confirms the accuracy of his data and assumes all responsibility for their accuracy, completeness, purity, reliability and relevance.


1.6. This Agreement and the Policy are accepted by the User freely, voluntarily, in full.


1.7. Appeals, statements, proposals and claims of individuals and legal entities against the Company related to the content and operation of the Application, violations of the rights and interests of third parties, the requirements of the legislation of the Russian Federation, as well as for requests from persons authorized by the legislation of the Russian Federation, may be sent to the email address: .

The Company considers and sends a response to the User's request within 30 calendar days from the date of its receipt.


1.8. The Company has the right to unilaterally amend the User Agreement and the Privacy Policy at any time. The changes come into force after 3 (three) calendar days from the moment the new version of the Agreement and/or the Policy is posted in the relevant section of the Application, as well as on the website on the Internet. If the User does not agree with the changes made, he is obliged to refuse access to the Application by notifying the Company about it, as well as stop using the Application by deleting it from his mobile device.

The User independently regularly checks the terms of this Agreement and the Policy for changes. Continued use of the Application by the User after the introduction of changes to this document means the acceptance and consent of the User with such changes.


1.9. This Agreement and the Policy are made in Russian and in accordance with the laws of the Russian Federation. Issues not regulated by this document are subject to resolution in accordance with the legislation of the Russian Federation.


1.10. The company performs the functions of an operator of an electronic platform, which corresponds to the definition given in Federal Law No. 422-FZ of November 27, 2018. including, carries out activities aimed at:

- search for interested parties providing services required by the Customer;

- rendering assistance in interaction between the Customer of services and the User;

- assisting in the conclusion of transactions between Users and Customers of services using the functionality of the Application;

- information, organizational, intermediary, information technology support.

In the event of any disputes about the scope of the obligations of the Company as an operator of an electronic site, the User shall be subject to a literal interpretation of this document, the norms of Federal Law No. 422-FZ of November 27, 2018. The status, functions, role, limits and boundaries of the Company's responsibilities are determined based on the understanding of the concept (service) of the "market place" as a virtual trading platform that is not responsible for its visitors.

1.11. The Company has the right, in relation to the Application, at its sole discretion, to change its structure, functionality, design, arrangement of elements, context, conditions for Users to access it, and also to terminate the User's access to the Application at any time.

1.12. This Agreement and the Policy come into force, and the User is considered to have accepted the terms of the Agreement and the Policy in full, without any reservations or exceptions, from the moment the User completes the registration procedure in the Application.

  1. Registration in the Application

2.1. A person who wants to become a User of the Application once goes through the mandatory registration procedure, during which the User is assigned a Login (mobile phone number). The authorization code sent to the User via SMS is used to log into the Application account.

2.2. For the purposes of employment / provision of services under the contract, the User undergoes verification during which he photographs his face (selfie) with an open passport of a citizen of the country in his hands, on the front camera of a technical device. When photographing, the face must be well lit, must not be covered by foreign objects, including medical and other masks, the image must be clear, frontal, facial expression must be neutral, eyes open, passport data (number, full name, place and date of issue, etc.) should be legible.

2.3. The user is solely responsible and the risk of adverse consequences resulting from the transfer of ownership / use of the mobile device to another person, for the safety of his mobile device, its careful use, for damage caused to the mobile device by his own actions / inactions and / or actions / inactions third parties.

2.4. Unless the User proves otherwise, any actions performed using his login are considered to be committed by the relevant User. In case of unauthorized access to the login and / or personal page of the User, or distribution of the login, the User is obliged to immediately notify the Company about this.

2.5. Upon completion of the successful registration of the User in the Mobile Application, the Company assumes the rights and obligations to the User specified in this document.

  1. Rights and obligations of the User

3.1. The User has the right to use the Application within the limits of its functionality provided for the corresponding category of the User.

3.2. The user undertakes not to take any actions that may be considered as violating Russian law or international law, including in the field of intellectual property , copyright and / or related rights , as well as any actions that lead or may lead to a violation of normal operation Applications, as well as causing damage to the Company or third parties.

3.3. Copying the Application or any of its sections, interface, is not allowed. The User undertakes not to perform reverse engineering of the Application, attempts to access the source code of the Application.

3.4. The information entered by Users into the Application must be accurate, reliable, and must not violate the rights and interests of citizens, organizations, and the state. All responsibility for the information entered into the Application by the User is borne by the respective User.

3.5. The User has the right to require the Company to clarify his personal information, block it or destroy it if such information is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, by sending a notification about this by e-mail specified by the User when registration, to the Company's email address.

3.6. The User has the right to withdraw his consent to the processing of personal data by sending a notice to the Company via the e-mail specified by the User during registration to the Company's e-mail address marked "Withdrawal of consent to the processing of personal data". At the same time, the User must understand that the withdrawal of consent to the processing of personal data means the inability of the Company to provide all or some of the functionality of the Application.

  1. Consent and assurance

4.1. The User guarantees that when using the Application, he acts personally, in his own legitimate interests, or legally in the interests of another person and does not violate the rights and legally protected interests of third parties.

4.2. Users, by accepting this document, consent to the Company for the processing, storage of their personal data, namely: last name, first name, patronymic; citizenship; year of birth; month of birth; Date of Birth; Place of Birth; floor; address (registration address, actual address of residence); marital status; passport data; contact phone number; E-mail address; Bank details; education, profession, specialty; SNILS; TIN; place of work; information about the series, number, date of issue of the medical book, dates of the last medical examinations, etc.; information about a criminal record; information about capacity; driver's license details; biometric personal data (photo); information about payments, that is, to perform the actions provided for in paragraph 3 of Art. 3 of the Federal Law of July 27, 2006 N 152-FZ "On Personal Data", in order to provide technical support, maintenance and maintenance of the Application containing personal data, including via the Internet.

4.3. The User agrees that for the purposes established by this document, the Company has the right to collect and use additional information related to the User, obtained during the user's access to the platform or from third parties, and including data on technical means (devices) and methods of technological interaction with platform (including the host IP address, type of the User's operating system, browser type, geographic location, data about the provider, etc.), about the User's activity on the platform, as well as other data obtained by these methods. The Company has the right to dispose of statistical information related to the functioning of the platform, as well as information of Users for the purposes of organizing the functioning and technical support of the platform and fulfilling the conditions of this document.


4.4. The User agrees that the Company is not responsible and has no direct or indirect obligations to the Users in relation to any possible or incurred losses or damages related to the activities of such a User using the Application.

4.5. When processing personal data in its activities, the Company is guided by the principles of observance of the rights and freedoms of a person and a citizen, including the protection of the rights to privacy, personal and family secrets.


  1. Privacy Policy

5.1. The confidentiality regime is valid within the limits established by this section, and in relation to the information that the Company can receive from the User's mobile device while using the Application.

5.2. Using the Application means the User's unconditional consent to the terms of this section of the document, including the terms of collection, processing, distribution, storage of information received from the User's device specified therein.

5.3. The Company does not control and is not responsible for the information (the consequences of its transfer) transferred by the User to a third party, if such transfer was made on a third party resource, to which the user could go via links from the Application / site, as well as for the actions of Users in Application that could lead to any action with the indicated information.

5.4. The composition of the information that can be obtained by the Company from the User's device when using the Application and the purpose of obtaining it (hereinafter referred to as the User Information):

- personal data indicated in clause 4.2 of this document. Purpose: conducting technical support, maintenance and maintenance of the Application containing the User's personal data, including through the Internet;

— information about the location of the User's device (based on data from the mobile operator's network and GPS signals). Purpose: formation of a convenient list of objects (tasks, metering devices) in accordance with their distance from the location of the User's device from which the Application was entered;

— information about the version of the operating system and the model of the User's device. Purpose: analysis of possible errors in the operation of the Application and improvement of the operation of the Application. For the purposes of analysis, the Company may transfer information about the operating system and device model of the User to third parties in an impersonal form.

— information about the IP address and the address of the connection point of the User. Purpose: to increase the user's security when using the Application and making financial transactions.

5.5. The Company takes the following organizational and technical measures to protect User Information from unauthorized access by third parties, misuse, copying and distribution:

a) access control;

b) system of authorization, registration and accounting;

c) ensuring integrity; security analysis; differentiation of access rights.

5.6. For the purposes set forth in this section of the document, the Company has the right to involve in the processing of User Information partners with whom the Company has concluded relevant agreements containing confidentiality conditions.

5.7. The Company processes personal data for as long as it is necessary to achieve the purpose for which they were collected, or to comply with the requirements of laws and regulations.

5.8. The User's information may be stored on the resources of the Company and its partners during the term of the contractual relations of the Users regarding the Application, as well as for 3 (three) years after the termination of such contracts.

5.9. All correspondence received by the Company from Users (in writing or electronic form) refers to restricted information and is not disclosed without the written consent of the User. Personal information about the User who sent the request cannot be used without the special consent of the User except to respond to the topic of the received request or in cases expressly provided for by law.

5.10. The User's information may be provided to state authorities in accordance with the requirements of the current legislation.

5.11. In order to store User data, the Application uses async-storage local storage.